For NCSU and Municipal Staff

1. System-Wide Issues

• What It Does:
  Notifies you of critical issues that affect the entire system, such as server downtime or connectivity problems.
• Frequency:
  • Immediate: Delivered as soon as the issue is detected.
• Example:
  • NCSU StormPack RTC Alert: System-wide issue. No internet connection detected. Msg frequency varies. Msg & data rates may apply. Reply HELP for support. Reply STOP to cancel.

2. Hardware Issues

• What It Does:
  Alerts related to the physical components of the system. This includes low battery warnings, actuator malfunctions, and anomalies in sensor data (e.g., depth or flow irregularities).
• Frequency:
  • Immediate: For urgent hardware issues.
• Example:
  • NCSU StormPack RTC Alert: Parkside Downstream Depth Node battery is low (x%). System set to low battery mode. Send out maintenance. Msg frequency varies. Msg & data rates may apply. Reply HELP for support. Reply STOP to cancel.

3. Valve Operations

• What It Does:
  Provides updates on valve activity such as opening/closing events, the duration of valve operations, planned water level drops, and actual water flow measurements.
• Frequency :
  • Immediate: For real-time operational updates.
• Example:
  • NCSU StormPack RTC Alert: Parkside Downstream Valve opened at (x) for a (x)-minute operation. Planned water level drop of (x) feet. Msg frequency varies. Msg & data rates may apply. Reply HELP for support. Reply STOP to cancel.

4. Depth Monitoring

• What It Does:
  Monitors current water levels and sends alerts when the levels exceed preset thresholds (either too low or too high).
• Frequency:
  • Immediate: When a water level breach is detected.
• Example:
  • NCSU StormPack RTC Alert: Water level reached (x) feet and exceeds preset threshold. Maintenance review advised. Msg frequency varies. Msg & data rates may apply. Reply HELP for support. Reply STOP to cancel.

5. Weather Updates

• What It Does:
  Keeps you informed about weather conditions affecting the system, including storm forecasts, rain intensity/duration, and projected water inflow.
• Frequency:
  • Immediate: For imminent weather events.
• Example:
  • NCSU StormPack RTC Alert: Storm forecast imminent. (x) inches of rain expected within (x) minutes. Msg frequency varies. Msg & data rates may apply. Reply HELP for support. Reply STOP to cancel.

6. Emergency

• What It Does:
  Delivers critical alerts for severe failures (e.g., valve stuck, battery dead, flood-level water depths) that require immediate attention.
• Frequency:
  • Immediate: These alerts are always sent immediately to ensure prompt action.
• Example:
  • NCSU StormPack RTC Alert: Water has risen to flood-level and is (x) feet. Immediate maintenance response required. Msg & data rates may apply. Reply HELP for support. Reply STOP to cancel.

7. Performance Summaries

• What It Does:
  Offers an overview of the system’s performance, including metrics such as gallons of flooding mitigated and system activation counts.
• Frequency:
  • Monthly: A comprehensive summary sent at the end of each month.
• Example:
  • NCSU StormPack RTC Alert: This month, (x) gallons of flooding mitigated; system activated (x) times. Msg frequency varies. Msg & data rates may apply. Reply HELP for support. Reply STOP to cancel.

For Community Stakeholders

1. Valve Opening and Closings

• What It Does:
  Provides simplified, non-technical updates such as key events (e.g., pond valve openings/closings and the duration of valve operations) that keep you informed without overwhelming detail.
• Frequency:
  • Immediate: Real-time notifications for significant events.
• Example:
  • NCSU StormPack RTC Alert: Parkside pond valve opened at (x) and will close at (x). Msg frequency varies. Msg & data rates may apply. Reply HELP for support. Reply STOP to cancel.

2. Performance Summaries

• What It Does:
  Delivers a monthly overview of the system’s overall performance, including key statistics like the volume of flooding mitigated and system usage.
• Frequency:
  • Monthly: A digest providing an accessible summary of system performance.
• Example:
  • NCSU StormPack RTC Alert: This month, (x) gallons of flooding mitigated; system activated (x) times. Msg frequency varies. Msg & data rates may apply. Reply HELP for support. Reply STOP to cancel.

Additional Information

• Need Help?
  For more information or if you have any questions about these notifications, please contact our team at baestormwater@ncsu.edu.